Each maufacturer has its own return policy
We cannot assume liablity for any products sold in our store,
as this is the sole responsibility of the manufacturer.
We will help you contact the manufacturer with your complain, but we will not take the product back for refund, exchange or credit.
Some supplement companies have a really good guarantee, others limited, and some only offer contact info, but no stated return policy.
Some manufacturers accept returns of their products within 30 days if the unused portion or empty container is sent back to them with an explanation. Some will only accept returns of their product if it is bought directly from the manufacturer's website. All require pre-authorization by them and all return shipping paid by the customer.
Some franchise stores may have liberal return policies, but you will pay a lot more up front (about 25% more) with every purchase, for this return insurance.
At Vince's Muscle Shop we suggest that you research your supplements before you buy them - read reviews and ask other lifters.
Shipping & Handling Flat Rate of $3.00 in OH,
$6.00 Eastern & Central
Most orders received before 3:00 PM are mailed out the same day they are placed, except Sundays and holidays, sent by:
U S Postal Service Priority Mail
from Columbus, OH
Priority Mail consitently delivers the next day within 150 miles of Columbus
You will receive a tracking number to check through USPS Track & Confirm
Beware! If your mailman scans in your package as "delivered" and it shows up on the USPS site as "Delivered" with the time and date, there is nothing that we can do about it.
Talk to your mailman directly or visit your local post office for an explanation. It may be mailman malfunction, or a thief getting to the delivered package before the customer gets to it.
All credit card payments are through
Google Checkout
With Google Checkout you no longer have to open an account with each online store, trust them all with your personal credit card info, or remember numerous usernames and passwords. Unlike PayPal , there is no money account, no money transfers, etc. Google Checkout is a credit card processor.
With Google you can view your purchase history, track orders and deliveries, and contact sellers -- all from one web page
No Shipping
to Mountain
& Pacific zones!
No Returns to
Vince's Muscle Shop
Sales Tax on all Ohio sales
5 pound proteins cannot be shipped outside of Ohio. If your order has one of these excluded items and you are not in Ohio, the amount of that of that item will be refunded to you.